- It says that my vmware horizon view client can't connect how to#
- It says that my vmware horizon view client can't connect full#
- It says that my vmware horizon view client can't connect code#
- It says that my vmware horizon view client can't connect password#
- It says that my vmware horizon view client can't connect Pc#
How to Request and Activate a Software Token How to use the RSA Self-Service Console and Choosing a Token
It says that my vmware horizon view client can't connect code#
Users provide the unique number code when logging into a protected service from any network outside the State network.įor any questions regarding using RSA SecurID for working remotely, please discuss with your supervisor or refer to your Agency's policy. The RSA SecurID authentication mechanism consists of an assigned hardware or software "token" that generates a dynamic authentication number code at fixed intervals. RSA SecurID is a multi-factor authentication technology that is used to protect network services.
The ITS Service Desk cannot answer calls and/or respond to tickets that are related to personal device hardware issues.ġ Please note that individuals must be approved to work remotely and secure appropriate access prior to doing so. Your Agency may or may not provide you with any additional hardware for the sole purpose of working remotely. Subject to your agency's discretion, employees who have been approved to work remotely may be permitted to use their personal devices, such as a personal desktop computer, laptop, tablet, and/or smartphone. ITS will not be responsible for any hardware issues that may occur on personal equipment because of the program. Users are responsible for keeping their personal devices functioning. This course covers the technical aspects of working remotely and can be found in the Statewide Learning Management System (SLMS) using code ITS_Work_2019 or by clicking the link here. NYS Office of Information Technology Staff:Īll ITS employees are required to complete and pass the "How to Work Remotely" online training course before beginning to work remotely. Please follow your agency's specific policy and mandate for training and remote work. If you have questions regarding working remotely, please discuss with your supervisor or refer to your Agency's policy. Generally, the following must be completed before an individual can begin working remotely. Where can I find instructions? Click on the Virtual Desktop tab above. What equipment do I have or need? VMWare Horizon Client application and RSA Token. I have VDI thin client or zero client at the office."
It says that my vmware horizon view client can't connect Pc#
I don't have a PC to log into at the office.
It says that my vmware horizon view client can't connect full#
"I need access to my Virtual Desktop (VDI) since I am a VDI user in the office and require access to my full desktop. Where can I find instructions? Click on the Remote Access SSL VPN tab above. What equipment do I have or need? Windows based personal device with internet connectivity and an RSA Token or State issued device that does not have the PulseSecure Client VPN installed. "I need access to my full desktop I use in the office, including my agency-specific applications."
It says that my vmware horizon view client can't connect password#
Where can I find instructions? Sign in with your my.ny.gov username and password and select the application you need to access. What equipment do I have or need? State-issued or personal device with Internet access. "I need to access the ITS Service Management System (ITSM) and the Statewide Learning Management System (SLMS)."
Where can I find instructions? Click on the O365 tab above. What equipment do I have or need? State-issued or personal device with Internet access and an RSA Token. "I need access to email and Microsoft Office products (Word, Excel, etc.) and the ability to share files with others via SharePoint or OneDrive though Outlook Web Access (OWA)." When working remotely, which option is right for me? Report other RSA token issues: For additional RSA assistance, please visit to view important "How To's", answers to common questions, Troubleshooting help, User Guides, tips and instructional videos.
RSA PIN Reset: If you need to request a RSA Pin Reset, Log in to using your email address and password. Then click Troubleshoot. The ITSM Self-Service Portal can be used to check the status of a ticket or request assistance. Please click the link above and sign into the self-service portal. For detailed instructions, click on the RSA SecurID Token tab above. To obtain a token you will need to submit your request through. To access your agency's network and necessary applications remotely you will need to request and activate an RSA SecurID token.Īn activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI). This site contains resources and common troubleshooting tips to support individuals who may be working remotely. Welcome to the New York State Office of Information Technology Services (ITS) "Working Remotely" page. To work remotely is to access your agency's network while you are away from your primary workstation.